Welcome to Moneyway
Important update about vehicle finance agreements
From 30 May 2026 all active Moneyway agreements are owned by Alive No.2 Limited with servicing by Antelope Loans.
Following the sale of these finance agreements earlier this year, Alive No.2 Limited is now responsible for managing all active accounts. Secure Trust Bank retains responsibility for historic motor finance commission complaints and further details on this can be found below.
We’d like to thank our customers for their loyalty and support over the years.
What this means for customers
Alive No.2 Limited has written to all customers with full details including how to get in touch. Key points to note:
- Finance agreements have not changed
- Terms and conditions remain the same
Customers should now deal directly with Antelope Loans for anything related to their account. Moneyway teams no longer have access to active account details and are unable to help with account related enquiries.
Contact Antelope Loans
Antelope Loans is the contact for all account enquiries:
Antelope Loans
PO Box 255
Brecon House
Caerphilly
CF83 3GQ
Telephone: 0292 085 8794
Motor finance commission
The Financial Conduct Authority (FCA) has published final details of its industry wide compensation scheme.
Further information is available on the FCA’s website: Car finance complaints | FCA
We expect most motor finance commission complaints to be resolved within the FCA scheme.
If you have already complained, your complaint will continue to be handled by Moneyway.
If your complaint meets the conditions of the FCA scheme, we will contact you in line with the timelines set out by the FCA.
If your complaint does not meet the conditions of the FCA scheme, we currently have up to 8 weeks from 31 May 2026 to provide our final response.
If you have not yet done so, and you wish to raise a motor finance commission complaint or you have a question, please use the details below;
Email:
Telephone: 0330 3031 286
Write to us: Customer Resolutions, Moneyway, Yorke House, Arleston Way, Solihull, B90 4LH
Please note: We are unable to accept more than one motor finance commission complaint for each Moneyway agreement. We are also only able to deal directly with you or with a single representative acting on your behalf. If you have instructed more than one firm to represent your complaint, we will contact you to confirm your instructions.
Other complaints and queries
If you have a complaint or query about a historic vehicle finance account (settled before 30 September 2025) that is not related to motor finance commission, please contact us using the details below:
Complaints: complaints@
Other queries: motorcustomerservicesteam@