Welcome to Moneyway
Motor finance complaints – important update
The Financial Conduct Authority (FCA) has now published the final rules for an industrywide redress scheme following the Supreme Court ruling on motor finance commissions.
Most complaints about motor finance commissions are expected to be handled through this FCA scheme. The FCA has provided more detail on what customers need to do and when on its website: Car finance claims | FCA
If you have already made a complaint and it does not fall within the FCA scheme, firms have up to eight weeks from 31 May 2026 to provide you with a final response.
Sale of Vehicle Finance / Moneyway Loan Agreements to LCM Partners, 24 December 2025
Following our decision to stop new Vehicle Finance lending earlier this year, we have agreed to sell our Moneyway and V12 Vehicle Finance loan portfolios to LCM Partners.
What does this mean for you?
If you have a Moneyway or V12 Vehicle Finance agreement, you don’t need to do anything now, your account and our service remain unchanged. Your account will transfer to LCM Partners during the next six months and at that point, you’ll receive a welcome pack with clear instructions and any actions required.
LCM Partners is a trusted and experienced operator with a strong reputation for customer care, so you can be confident your agreement will be in good hands.
Protect yourself from scams
The Financial Conduct Authority (FCA) has received reports of scammers calling people and pretending to be from car finance lenders, offering fake compensation. It’s important to remember there’s no compensation scheme in place yet.
If someone calls you offering compensation, hang up immediately.
You should also be aware of scammers pretending to be from the FCA. The FCA would never ask you to transfer money to them or request your bank account PINs and passwords.
Find out how to protect yourself from scams and how to spot fake FCA communications.
For more information on car finance claims.
Money Worries
We have a number of options for those struggling with payments or experiencing financial difficulties. If you need help with any of these issues, please visit our Money Worries page.