Moneyway Motor Collection Options

You can use Voluntary Termination at any time before your final payment falls due, if your Finance Agreement has not already been terminated by Moneyway.

You will have been notified if your Finance Agreement has already been terminated. The most common reason for termination is non-payment.

If your Finance Agreement has already been terminated, you are still able to use Voluntary Surrender. See section “Voluntary Surrender”

You will have been notified if your Finance Agreement has already been terminated. The most common reason for termination is non-payment.

Voluntary Termination is your right to return the vehicle to us at any time before your final payment falls due.

You must have paid, or will remain liable to pay, at least half of the total amount payable under your Finance Agreement.

You do not need to have already paid half of the total amount payable to request Voluntary Termination. The remaining balance can be repaid once the vehicle is returned to us.

You will also need to pay for any damages to the vehicle beyond fair wear and tear, in line with British Vehicle Rental Leasing Association (BVRLA) standards. See 'What are the charges?’ below.

Voluntary Surrender means you agree to hand the vehicle back to us.

We will arrange to collect the vehicle and sell it at auction.

The net proceeds of the sale will be deducted from your outstanding balance<, along with any refund of interest due (known as an ‘interest rebate’).

You will be liable for any remaining balance after the sale proceeds have been applied.

You can arrange to sell or part-exchange your vehicle with a reputable car dealership or car-buying service of your choice.

The dealer or trader must pay us the amount you owe in full to us, less any refund of interest due (known as an ‘interest rebate’).

You must have paid, or will remain liable to pay, at least half of the Total Amount Payable under your Finance Agreement;

- If you have not already paid half of the Total Amount Payable, or there are arrears due, you will remain liable for this amount after you return the vehicle to us.

- If you have already paid half of the Total Amount Payable, any arrears will still be due.

- If you have already paid half of the Total Amount Payable and there are no arrears, you will have nothing further to pay, unless damage charges are applied to the balance. See 'What are the charges?' below.

- If you have paid more than half of the Total Amount Payable you will not get a refund.

We will provide you with details of the amount you must pay when we process your request for Voluntary Termination, or you can request them from us before you make your decision. This amount will not include damage charges.

We are unable to confirm the amount of damage charges until the vehicle has been inspected.

You will not receive any sale proceeds if we sell the car at auction.

You will be liable for any remaining balance after the proceeds from the sale of the vehicle at auction have been applied to your Finance Agreement.

The net proceeds of the sale will be deducted from your outstanding balance, along with any refund of interest due (known as an ‘interest rebate’).

We will write to you to confirm what is left to pay.

We cannot predict what a vehicle will sell for at auction. We aim to achieve the best price possible on the day, considering the age and condition of the vehicle.

In most cases, the sale proceeds of the vehicle sold at auction will not repay the full outstanding balance of your Finance Agreement.

In the unusual event that the sale proceeds did repay the full outstanding balance, you would be entitled to receive the excess amount.

You will also be liable for any additional charges. See ‘What are the charges?’ below.

You can request a settlement figure from us, which is valid for 28 days.

This will include any refund of interest due (known as an ‘interest rebate’).

The dealer/ trader must pay us the settlement figure in full.

You will not be charged for the cost of the inspection.

You will be charged for any additional costs and damages beyond fair wear and tear, in line with British Vehicle Rental Leasing Association (BVRLA) standards*.

Unacceptable wear and tear includes, but is not limited to:

- Dents or scratches with rust or base coat damage

- Large cracks

- Faulty wiper blades

- Missing or heavily scuffed interior parts

- Strong odours (e.g. smoke or pet smells)

- Warning lights or mechanical issues

- Damaged brake discs

We are unable to provide an estimate of what you will need to pay. The actual amount depends on the vehicle’s condition when it is returned to us. It’s best to check the vehicle’s condition before the inspection is completed to limit potential damage fees.

If the vehicle is not road-worthy and cannot be driven away, you will be charged fees for us transporting the vehicle.

*We are a British Vehicle Rental Leasing Association (BVRLA) member and adhere to their standards. We will only charge for damage that does not constitute fair wear and tear under the BVRLA guidelines. You can visit their website www.BVRLA.co.uk for more information.

We will arrange to collect and sell the vehicle at auction. 

You will be charged a maximum of £156 for this service.

If the vehicle is not road-worthy  and cannot be driven away, you will be charged fees for us transporting the vehicle. 

We make no additional charges for settling your Finance Agreement early.

Dealers and traders may charge additional fees. They should provide you with full details of their charges.

We will inform the credit reference agencies that you have exercised your right to Voluntary Termination of your Finance Agreement.

Your Credit File will continue to show any arrears which we report to the credit reference agencies.

Your Credit File will show that your Finance Agreement is settled once any remaining balance has been paid in full.

Your Credit File will continue to show any arrears which we report to the credit reference agencies.

Your Credit File will show that your Finance Agreement is settled once any remaining balance has been paid in full.

If we have issued you with a Default Notice and the notice period has expired, a Default will be registered with the credit reference agencies and this will show on your Credit File.

Your Credit File will continue to show any arrears which we report to the credit reference agencies.

Your Credit File will show that your Finance Agreement is settled once any remaining balance has been paid in full.

The vehicle must be available for inspection and collection immediately. We aim to have someone contact you no later than 7 days from your request.

You must have access to the vehicle at the home address we have for you.

If you still need to use the vehicle, Voluntary Termination may not be the most suitable option. You may wish to speak to one of our team before making a final decision. You must ensure that you are prepared to hand the vehicle back when you make a request for Voluntary Termination.

You must have access to the vehicle at the address we have for you.

You must be prepared to have the vehicle ready for collection immediately. We aim to have someone contact you no later than 7 days from your request.

The part exchange or sale must provide sufficient funds to fully settle the Finance Agreement.

You should consider whether you need additional funds from another source which may include further borrowing.

You can ask us to cancel a Voluntary Termination if you change your mind.

If you do so, you will be charged £126 if we have already arranged to collect the vehicle.

You will remain liable for the contractual monthly payments in your Finance Agreement. You should consider whether you are able to make payments towards your agreement. Please speak to one of our team if you are experiencing financial difficulties.

You can ask us to cancel a Voluntary Surrender if you change your mind.

You need to call and tell us as soon as possible before your vehicle is collected.

You will remain liable to pay the outstanding balance on your Finance Agreement. You should consider whether you are able to make payments towards your agreement. Please speak to one of our team if you are experiencing financial difficulties.

The dealer or trader should confirm to you any contractual terms on cancellation, including any charges which may apply.

To exercise Voluntary Termination, please contact us;

- By phone on 0330 303 0567.

- By email at This email address is being protected from spambots. You need JavaScript enabled to view it..

- By post;

Moneyway, Yorke House, Arleston Way, Solihull, B90 4LH

Please ensure any email or letter clearly states:  

- Your choice of Voluntary Termination

- Your full name

- Your address

You should expect to hear from our Agents to arrange inspection and collection no later than 7 days following your request.

To exercise Voluntary Surrender, please contact us;

- By phone on 0330 303 0567.

- By email at This email address is being protected from spambots. You need JavaScript enabled to view it..

- By post;

Moneyway, Yorke House,  Arleston Way, Solihull, B90 4LH

Please ensure any email or letter clearly states:  

- Your choice of Voluntary Surrender

- Your full name

- Your address

You should expect to hear from our Agents to arrange collection of the vehicle no later than 7 days following your request.

You can request a settlement figure from us which is valid for 28 days.

- Please call us on 0330 303 0567.

- You can also request an up-to-date settlement figure by emailing This email address is being protected from spambots. You need JavaScript enabled to view it..

Please include your full name, address and Finance Agreement number.

You must provide the dealer or trader with this information.

If you wish to discuss this option in more detail, please call us on the number above.