Frequently Asked Questions (3)

To listen to each question, please click on the individual links for voice recordings.

Why am I being offered this refund now?

Why do you need my bank account details?

How do I know this isn't some sort of scam?

Why is the compensation interest 8%? 

How is the compensation interest calculated?

Why is tax deducted?

What if I do not respond within the date specified?

I am struggling to understand the format, and/or content, of this communication, how can you help?

How do I email you my Bank Details Form?